Katie BaileyGreat branch leadership starts with having the right tools to guide your team, navigate challenges, and create a culture where employees can succeed. Virtual Branch Manager Training, taking place March 30 – 31, 2027, from 9:00 a.m. – 1:00 p.m. ET each day, will provide branch managers with practical strategies to strengthen their leadership skills and build high-performing teams.
Led by Vicki Kraai, CEO of InterAction Training, the training will explore what it takes to lead an exceptional branch, from setting clear expectations and fostering teamwork to navigating difficult conversations and coaching employees for success.
Agenda
Day 1
- Defining Excellence: Understand what it truly means to lead an exceptional branch.
- Building Your Branch’s Reputation: Learn how your leadership shapes the public perception of your branch.
- Fostering Professional Maturity: Gain skills to train and guide your team toward a culture of professionalism.
- Setting Clear Standards: Discover effective ways to establish behavioral and performance expectations.
- Building Teamwork: Foster a collaborative and supportive workplace environment.
Day 2
- One-on-One Coaching: Learn how to conduct impactful individual coaching sessions.
- Navigating Difficult Conversations: Develop the confidence to address challenging performance or behavior issues.
- Empowering and Motivating Your Team: Explore strategies to inspire and uplift your staff.
- Resolving Branch Pain Points: Identify and address key challenges impacting your branch’s success.
- Measuring Success: Identify key metrics to track your branch’s performance.
- Equipping You with Resources: Leave with a toolkit of resources to support your branch management journey.
