Lizeth GeorgeDon’t miss the Southeast Leadership Development Conference (SLDC) breakout speaker, Dr. Milind Borkar. You’ll learn how to improve member experience and security without compromises during his breakout session on Wednesday, August 31, 2022 from 3:30 – 4:30 p.m. Join Dr. Borkar as he explores the challenge with meeting expectations for streamlined, welcoming credit union contact center interactions, the current threat landscape for fraud/account takeovers, and how to balance risk mitigation with member experience.
 |
Dr. Milind Borkar is the Founder and CEO at Illuma, a CUSO specializing in real-time voice authentication and fraud prevention solutions for credit unions. The flagship product, Illuma ShieldTM, replaces traditional knowledge-based authentication practices with an effortless and secure voice biometric solution. The net result is an elevated member experience, enhanced security, and improved operational efficiency. Illuma is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states. |
