adminBy Steve Heusuk Senior manager of customer intelligence for CUNA Mutual Group Leading consulting firms, such as Forrester and Bain & Co., have long maintained emotions are key in shaping customer experience (CX) perceptions. Bain reports...
This week in Washington, several matters of interest to credit unions will be in hearings. Also, the House of Representatives may vote on a possible deal to raise the budget caps and the debt limit. In addition, the House has scheduled votes on H.R...
The LSCU recently sent a ten question, two minute member survey via email to our credit union leaders and has extended the deadline for response to Aug. 2 to give CEOs additional time to respond. We realize your schedule is busy, but ask that you...
When a member who receives Federal government benefits into their credit union account through the Automated Clearing House (ACH) dies, the Federal government will send a Notice of Reclamation to recover all benefit payments that were made since the...
Credit union professionals will have an opportunity to take a Director’s Institute course at this year’s Southeast Directors & Supervisory Committee Conference in Miramar Beach, FL, Aug. 11-14. The course will cover Board/CEO Relations and will...
The Consumer Financial Protection Bureau released a report last week that found that more than one-in-four consumers with a credit report have at least one debt in collection by third-party debt collectors. “Market Snapshot: Third-Party Debt...