Katie Bailey
March 25 – 26 | 9:00 a.m. – 1:00 p.m. ET, both days
Are you Ready to Lead an Exceptional Branch?
Strong leadership means ensuring your branch delivers an outstanding customer experience in today’s competitive market. After all, customer loyalty hinges not just on products or prices, but on memorable interactions. If you’re ready to learn how to define excellence, build your branch’s reputation, empower your team, measure success, and ultimately lead an exceptional branch, join Vicki Kraai, CEO of InterAction Training, for this impactful two-day training event.
Who Should Attend: Existing, new, and aspiring Branch Managers
April 15 | 9:00 a.m. – 12:00 p.m. ET
Reducing Conflict Through Courageous Conversations
Have you ever avoided a tough conversation because you don’t like conflict? Many leaders avoid tough conversations out of fear – fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked. If you could release fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Head Coach and Pivotal People Trainer for InterAction Training, Karen Butcher, for this engaging session on Courageous Conversations.
Who Should Attend: Credit union leaders and managers, team leads, department heads, and emerging leaders
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